Comm Skills
Thursday, June 26, 2008
IT1765 COMMON TEST (Jul 23, Wed, 1515-1645)
STUDY TIPS
ONE scenario given for all three sections.Section A (40 marks):1. Identify elements of conflict in scenario
2. Element of conflict is stated -- explain how it's shown in the scenario
3. Give a personal example of when you faced a particular element of conflict
4. Identify conflict management styles used by people in scenario
5. Recommend conflict management style to be used to achieve a given outcome
6. Give a personal example of when you used a particular conflict management style
7. How to negotiate cooperatively / competitively
Section B (35 marks):1. Identify communication channel used in scenario
2. Identify communication barriers in scenario, explain how they're shown, explain how people in scenario can overcome these particular barriers
3. Rewrite negative criticism in scenario into positive criticism
4. Conversation killers to avoid
Section C (25 marks):1. Identify interpersonal strategies used in scenario, explain how they're shown
2. Give a personal example of when you used a particular interpersonal strategy
3. Parts of an "I" message
Study Hard
9:37 AM
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